Shipping policy

Generally, we will send the items as soon as possible once your payment is completed.

We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.

We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ships from the same location such as the United States, Europe, China, Australia etc... It may take anywhere from 5-14 business days on average. This is highly dependent on the customs and import process in your country.

Shipping Method: UPS, DHL, ePacket, EMS, USPS, OnTrack, DPD

Delivery Time:

  1. EMS usually takes up to 20 working days(not including holiday and weekend)
  2. ePacket usually takes 7-15 working days(not including holiday and weekend)
  3. USPS usually takes 5-15 working days(not including holiday and weekend)
  4. UPS Express usually takes 5-10 working days(not including holiday and weekend)

Note: Sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. Please be patient and you will receive the parcel. In this case, delivery may take up to 30 working days, but this happens very rarely.

Shipping FAQ

What is the shipping cost?
- We offer free shipping for almost all products, except for some high-value machines that require premium shipping. This can be checked at checkout.
Is shipping included in the prices?
-  The shipping cost is already included in the price for almost all products, except for some high-value machines that require premium shipping. You can see the details at checkout.
How do I change my delivery address?
- Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service (email to info@innocraftsman.com ) Immediately! 
How do I cancel an order?
- Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service info@innocraftsman.com.